Discussion of needs and expectations
Working plan creation
1. No interrelation of IT architecture elements with business processes, and as a result, the impossibility of effective automation planning for solving business problems
2. Dissatisfaction with the current state of IT in the company
3. No understanding of an objective assessment of IT infrastructure for optimization cost and efficiency
4. Business strategy and IT not aligned on current and target states.
Time for accomplishing business tasks and their cost reduction
User satisfaction with the operation of IT services increase
Costs optimization with the purpose of fnew information systems implementation
Negative impact of failures in IT systems
on business processes reduction
Organization of high-quality customer service (including via remote channels)
Risk minimization during software and equipment suppliers selection. Implementation costs reduction.